Return Policy

100% Satisfaction Guaranteed!

At Recliner-Handles.com we stand behind all products we sell.   We want you to be completely satisfied with your furniture repair parts purchase.  We are always striving to create a positive experience for our customers.  If you are not satisfied with your Recliner-Handles.com purchase, you can return it for a replacement or refund within 30 days of purchase.  In order to ensure no issues in processing of your return you must follow the instructions in our return policy.  Buyer is responsible for return shipping costs for any return not due to a Recliner-Handles fulfillment issue.  If the item being returned is for an exchange, Recliner-Handles, will pay to ship the new item to the customer.  Please measure carefully and ask all questions prior to purchase.  We are here to help.  You can contact us by calling our customer service number 706-935-0066 or by emailing customerservice@dsbglobalinc.com

Recliner-Handles.com guarantee does not cover items damaged by improper use, improper installation or customer damage not due to a Recliner-Handles fulfillment issue

Customer Service hours are 9:00 a.m.-3:00 p.m. EST, Monday- Friday.

Our Return Policy

Merchandise Purchased from Recliner-Handles.com may be returned or exchanged within 30 DAYS of original Purchase. The customer is responsible for return shipping costs to return package to Recliner-Handles.  To Process any return a Return Merchandise Authorization (RMA) must be completed first. This can be created on the “My Account > Return” page for registered customers,  by contacting us by phone at 706-935-0066 or by sending an email to our customer service at customerservice@dsbglobalinc.com. Once created the RMA will be valid for 15 days.  Any item/items returned without first contacting Recliner-Handles to receive an RMA and return instructions will be refused.  The costs incurred by Recliner-Handles to ship an item to the customer will not be reimbursed if the item is being returned for an issue that is not due to a Recliner-Handles fulfillment issue.  This is the actual shipping charge and the cost of any packaging.  This simply means please ask questions before hand and insure you have the skill needed to install when purchasing an item. To receive on site furniture component installation and repair assistance please contact customer service (note additional fees apply)

We cannot take returns on products with gas cylinder that have been over-extended or opened, in these cases the product has been irreparably damaged by user error.