Our Policies

 

STORE POLICIES

100% Satisfaction Guaranteed!

At Recliner-Handles.com we stand behind all products we sell.   We want you to be completely satisfied with your furniture repair parts purchase.  We are always striving to create a positive experience for our customers.  If you are not satisfied with your Recliner-Handles.com purchase, you can return it for a replacement or refund within 30 days of purchase.  In order to ensure no issues in processing of your return you must follow the instructions in our return policy.  Buyer is responsible for return shipping costs for any return not due to a Recliner-Handles fulfillment issue.  If the item being returned is for an exchange, Recliner-Handles, will pay to ship the new item to the customer.  Please measure carefully and ask all questions prior to purchase.  We are here to help.  You can contact us by calling our customer service number 706-935-0066 or by emailing customerservice@dsbglobalinc.com

Recliner-Handles.com guarantee does not cover items damaged by improper use, improper installation or customer damage not due to a Recliner-Handles fulfillment issue

Customer Service hours are 9:00 a.m.-5:00 p.m. EST, Monday-Thursday and 9:00 a.m.-3:00 p.m. EST, Friday.

Furniture Repair and Installation Service

Recliner-Handles is excited to offer in home furniture repair and installation service for most of the lower 48 US states.  Recliner-Handles has furniture repair technicians ready to assist with your furniture repair or part installation.  Our furniture repair techs have experience in leather repair, upholstery cleaning, recliner mechanism repair, recliner handle and cable repair, lift chair service and more.  Please contact us at customerservice@dsbglobalinc.com to schedule an experienced furniture service repair technician to come to your home or office.  

Payments Methods
We accept Visa, Master Card, American Express, Discover credit cards, and PayPal.  We can also allow payment via Check or money order.  We can set up purchase via PO for customers who need this ability with their accounts payable department.  Note that purchases via check or money order will not ship until payment has cleared.

Return Policy

Merchandise Purchased from Recliner-Handles.com may be returned or exchanged within 30 DAYS of original Purchase. The customer is responsible for return shipping costs to return package to Recliner-Handles.  To Process any return a Return Merchandise Authorization (RMA) must be completed first. This can be created on the “My Account > Return” page for registered customers,  by contacting us by phone at 706-935-0066 or by sending an email to our customer service at customerservice@dsbglobalinc.com. Once created the RMA will be valid for 15 days.  Any item/items returned without 1st contacting Recliner-Handles to receive an RMA and return instructions will be refused.  The costs incurred by Recliner-Handles to ship an item to the customer will not be reimbursed if the item is being returned for an issue that is not due to a Recliner-Handles fulfillment issue.  This is the actual shipping charge and the cost of any packaging.  This simply means please ask questions before hand and insure you have the skill needed to install when purchasing an item.  We are happy to offer in home service to assist you in your repair to most of the lower 48 US states.  To receive on site furniture component installation and repair assistance please contact customer service (note additional fees apply)

Domestic USA Shipping
Recliner-Handles.com offers FREE shipping for all standard domestic recliner handle and recliner cable orders. Fee shipping also applies to many of our smaller furniture repair parts normally that weigh 13 oz or less.  Recliner-Handles reserves the right to determine which furniture repair parts we sell qualify for free shipping.  Domestic orders include the lower 48 states plus Alaska and Hawaii. Standard shipping will be US Postal First Class Mail for packages up to 13 oz. For packages greater than 13 oz up to 4 lbs, we will use priority mail as the standard shipping service. Packages over 4 lbs will normally ship UPS ground. Orders placed by 1:00 pm EST M-F will be shipped on the same day the order is received. Orders received after 1:00 pm EST will be shipped on the next business day.


The shipping table below can be used as a general reference guide. We offer several different options for shipping both domestic (USA) and international orders. If you have a preferred shipping method not listed you can contact us for a quote. Our preferred method for most of our orders is US Postal Service or UPS.

Shipping Method/Shipping Time-Frame
US Postal First Class/Usually arrives within 5 to 7 business days after shipping
US Postal Priority/Usually arrives within 2 to 3 business days after shipping
Express Mail/Usually arrives within 1 to 2 business days after shipping
UPS Ground/Usually arrives within 4 to 7 business days after shipping

We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods, or inclement weather conditions. Delivery time frames will need to be extended for any processing time frames in excess of 1-2 business days.

International Shipping
We ship most items worldwide. When ordering from outside the USA, transit times to your location can vary greatly. International buyers should expect item delivery from 17-40 days based on your country location, customs, and chosen shipping method. International shipping methods include:

USPS First Class International
This is a form of mail. We include a tracking number, but the post office does not generally support tracking for this method. Your postman delivers the item to your normal mailing address. This is by far the least expensive method, but there is usually no tracking supported by the post office and takes the longest to deliver (typically 18 days or less to Canada and Western Europe and 3-4 weeks anywhere else in the world).

USPS Priority Mail International
This method is more expensive than 1st class but does have some tracking and quicker delivery time.

USPS Express Mail International
This is the best option for international shipping. It is the most expensive but has the quickest delivery time and tracking. Unfortunately, not all of these methods are offered for every item. If unavailable, contact us to discuss alternative methods.

We ship to APO/FPO for our friends in the Armed Services via US Postal Service. Costs are typically for the same price as USA mail. We do not offer Saturday, Sunday, or holiday delivery.

International Combined Shipping
Shipping discounts may be available for multiple purchases going to the same end destination. This is only if the items are originating from the same shipping point and going to one end destination. Items must be able to fit in the same shipping carton. You can contact us to see if your items qualify.

Bulk Purchase and Resell Information
If you are interested in bulk purchases of our recliner handles, we would love to hear from you. Please contact us by phone 706-935-0066 or via email customerservice@dsbglobalinc.com. We offer discounts based on the number of units ordered, starting at 12 units and larger discounts for larger purchases.  Frequent customers can sign up to  be part of our discount programs.

 

PRIVACY POLICY

Information Collection, Use, and Sharing
Recliner-Handles.com is the sole owner of the information collected on this site. We only have access to and collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone ever. We will use your information to complete order processing and other customer service functions as needed. We will not share your information with any third party outside of our organization, other than as necessary to process an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do this by contacting us via email at

SECURITY
Recliner-Handles.com takes precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline.We use encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.

ORDERS
To buy from us, you must provide contact information (e.g. name and shipping address) and financial information (e.g. credit card number, expiration date, etc.). This information is only used for billing purposes and to fill your order. If we have trouble processing an order, we will use this information to contact you.

PAYMENTS
Recliner-Handles.com uses Paypal as the payment processor for all payment transactions on our site. Paypal is recognized as the most trusted way to pay and be paid online. You can rest assured that your payment information will be processed in a safe and secure way.

LINKS
This web site may contain links to other sites. Please be aware that Recliner-Handles.com is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of any other site that collects personally identifiable information.